Why Professionals Love VideoTour.AI

That's an AI hallucination on the animation step. Quick fixes: Switch the motion style (e.g., from a strong push-in to a gentler pan/tilt). Add a second angle of the same room before generating the animation. If needed, remove the animation on that frame ("Remove the Animation") to revert to Standard motion. If your output still looks inaccurate, contact support—we'll help adjust settings and make it right.

You can remove any animation you don't like and regenerate with a different motion. Users have also asked for a full pre-confirm preview; it's on our radar alongside expanded motion options.

The goal is a natural, photo-based walkthrough (no synthetic rooms). If you see movements that feel too “AI,” tone them down (smaller zoom, slower pan) or switch styles. If anything still feels off, ping support and we'll troubleshoot together.

Use Premium motion (same credit cost as standard) and state the object explicitly in your prompt (e.g., “Animate the ceiling fan at 0:39”). If it fails to trigger, reply to support with the video link/timecode—we'll diagnose and credit you if AI missed it.

Yes—fireplaces are auto-detected. You can also force it by mentioning the fireplace in your prompt.

No. Annual plan videos are credited upfront—no monthly limit or deadline. Use them anytime during the year.

Plan 1: 10 videos (each includes 5 animations), plus 100 credits/month (~10 extra animations). Plan 2: 40 videos (each includes 5 animations), plus 400 credits/month (~40 extra animations).

No. You can re-render the same frames in a different aspect ratio for free.

Downloads are unlimited and don't consume credits.

Currently, changing an existing animation costs 10 credits. You flagged a good point about simply reversing direction—we're implementing a no-credit reverse for that case.

Yes. If the system misses a clear instruction (e.g., an object animation), contact support with the video link/timecode. We'll investigate and credit your account when appropriate (example: we added 150 credits in a documented case).

That's typically a card-issuer refusal. Try another card/method or contact your bank; retrying after a short delay often resolves it. If problems persist, reach out and we'll suggest alternatives.

Short answer: Yes, with the right settings. Most projects render fast; if you hit a hiccup, support will help you resolve it quickly (users consistently highlight responsiveness). We're also expanding capacity and improving stability in line with feedback.

Heavy peak periods can create queues. We actively scale capacity and optimize workloads. If a job stalls or errors, we'll fix it and restore any impacted credits.

You can export and add advanced outros in your editor of choice today. Users asked for richer built-in templates and merge functions; we're exploring upgrades so you can keep more post-work in one place.

The core set covers push-in/out and common pans/tilts. Power users requested a wider palette—we're exploring additional motions and finer controls based on that feedback.

Click “Remove the Animation” on that frame to revert to Standard motion, then try a different motion or leave it unanimated.

Email us with the link/timecodes. We'll help you correct the motion, restore any lost credits if the AI missed a clear instruction, and suggest settings that avoid repeat issues. Users routinely praise fast, hands-on support.

Many agents find pro video great but costly/slow, and DIY cheap but tedious/inconsistent. VideoTour.AI aims to give you pro-looking, consistent videos fast, from your photos, at a fraction of the cost—so you can publish for every listing (not just the luxury ones).

We're focused on real-estate workflows: simple inputs, consistent outputs, captions/music/branding, and MLS-friendly pacing—plus the support to fix edge cases. If a tool gives you a very specific shot you like, you can still import that result and finish the whole video here.