Legal
Privacy Policy
1Who we are#
VideoTour AI LLC, with offices at 66 W Flagler St Suite 900 PMB 11010, Miami, FL 33130, USA, operates VideoTour.ai and is responsible for your personal data ("we", "us").
This policy explains what we collect, why, who we share it with and the choices you have. It covers our website, web app and emails. Our Terms of Service explain how the service itself works.
2What we collect#
- Account details: your name, email address, phone number and password. Your password is stored only as a secure hash.
- Profile and branding: your photo, title, website, logos, brokerage logo and brand colors, when you add them.
- Property content: the listing photos, addresses, prices and descriptions you upload or import, and the videos, posts and pages we generate from them.
- Voice and likeness: voice recordings you provide to clone a voice, and photos you use to create an AI avatar.
- Billing information: your plan, invoices and payment status. Card details are handled by Stripe. We never see or store your full card number.
- Support messages: emails you send us, and your conversations with the help assistant on our site.
- Connected social accounts: if you connect Instagram, Facebook, TikTok or YouTube, the account or channel name, profile photo and access key we receive, and the status and counts of the posts you publish through us.
- Usage and device data: the pages you visit, the actions you take in the app, your IP address, your browser type and when you signed up.
- Marketing attribution: how you found us, such as the ad or referral link you came from.
3How we use your data#
- to create and run your account, generate your videos and provide the features you use;
- to bill you and manage your subscription;
- to send service emails, such as confirmations, video-ready notices and billing messages;
- to send news and offers, which you can unsubscribe from at any time;
- to measure our advertising and understand how the site is used;
- to keep the service secure, prevent fraud and meet our legal obligations.
Where the GDPR applies, we rely on our contract with you to provide the service and bill you, on our legitimate interests for security, fraud prevention, analytics and marketing to our customers, on your consent where the law requires it, and on our legal obligations for tax and accounting records.
5Text messages#
Text messages are optional. If you opt in, we text you news and offers about VideoTour.ai. This choice is separate from email, and it is not needed to use VideoTour.ai.
When you opt in, we keep your mobile number and a record of your consent: when you agreed, the page you agreed on, your IP address and browser, and the exact wording you saw. We use them only to send the texts you asked for and to show that you agreed.
Your mobile information will not be sold or shared with third parties for their marketing or promotional purposes.
You can stop at any time: reply STOP to any text, untick the box in My profile, or write to contact@videotour.ai. Reply HELP for help. See the Terms of Service for how the texts work.
6Connected social accounts#
If you connect an Instagram, Facebook, TikTok or YouTube account, we receive your account or channel name, profile photo and an access key from that platform. We use them only to publish or schedule the videos you choose, to show you the status of those posts and, where the platform provides them, their view, like and comment counts. To confirm that a post went out, we may look at your recent posts on that account. We do not read your messages or your followers.
When you post, we send the platform the video, caption and settings you chose, such as who can view a TikTok post or the title of a YouTube video. Once published, the post is handled under that platform's own terms and privacy policy.
Access keys are stored encrypted. You can disconnect an account at any time from My profile, and we then delete its access key; for TikTok and YouTube, disconnecting also withdraws our access on the platform's side. You can also remove our access from the platform's own settings.
YouTube. VideoTour.ai uses YouTube API Services to post your videos to the YouTube channel you connect and to show their view, like and comment counts. By connecting a YouTube channel, you agree to the YouTube Terms of Service. Google's use of your data is described in the Google Privacy Policy. You can remove our access at any time on Google's security settings page.
VideoTour.ai's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
8How long we keep it#
We keep your data while your account is open. When you delete your account from your profile, your sign-in and account are removed. To have all of your content erased, including your photos and videos, write to contact@videotour.ai.
We keep billing records for as long as tax and accounting laws require. Copies in backups and in our providers' systems are removed on their own schedules.
9International transfers#
We are based in the United States, and our providers store and process data mainly in the United States. If you are in the European Union or the United Kingdom, your data is transferred to the United States. Where the law requires it, these transfers rely on safeguards such as the European Commission's standard contractual clauses.
10How we protect it#
Your data is encrypted in transit, access to it is limited to the people and systems that need it, and we use established hosting providers. No system is completely secure. If you notice a security issue, write to contact@videotour.ai.
11Your rights#
Depending on where you live, you can ask to access, correct, delete or receive a copy of your data, to object to or restrict some uses of it, and to withdraw a consent you gave.
You can update most details in your profile, delete your account there, and unsubscribe from news and offers with the link in each email. For anything else, write to contact@videotour.ai. We answer within one month.
If you are in the European Union or the United Kingdom, you can also complain to your local data protection authority. If you live in California or another US state with a privacy law, you have similar rights to know, correct and delete your data, and we will not treat you differently for using them.
12Children#
VideoTour.ai is a professional tool and is not directed to children under 16. We do not knowingly collect their data.
13Changes to this policy#
We may update this policy from time to time. The date at the top of this page shows when it last changed.
14Contact#
Questions about your data: contact@videotour.ai.