Privacy Policy

Last updated: May 2025

GENAIEXPERT, a SAS company registered with the Antibes Trade and Companies Register under number 981 869 480, and publisher of the site videotour.ai, is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French law. This Privacy Policy explains how we collect, use, share, and safeguard your data.

1. Data Collected

When you register or use our services, we may collect the following data:

Full name: to identify and personalize your account.
Email address: for account management, notifications, and communication.
Payment details: processed securely by our partner Stripe (we do not store these details directly).

We may also collect technical data (such as IP address or login information) through cookies or similar technologies (see section 6).

2. Purpose of Data Processing

Your data is used for the following purposes:

Subscription management: account creation, service access, billing, and renewal notifications.
Marketing: sending promotional offers or newsletters (you may unsubscribe at any time).
Analysis and improvements: evaluating service usage to optimize features and performance.

Processing is based on contract execution for subscription management, and our legitimate interest for marketing and analytics.

3. Data Sharing

Your data may be shared with the following partners:

Stripe: for secure payment processing.
Google: for analytics tools (e.g., Google Analytics).
Meta (Facebook/Instagram): for automated social media posting on your behalf and potential advertising campaigns.

These partners may be located outside the European Union. In such cases, we ensure that data transfers comply with GDPR requirements (standard contractual clauses, security safeguards).

4. Data Retention

Your data is retained for the duration of your subscription. After cancellation, it is archived for one year to meet legal obligations or potential claims, then permanently deleted—unless you explicitly request immediate deletion.

5. Data Security

We implement technical and organizational measures to protect your data, including:

Encryption of sensitive data.
Restricted access to authorized personnel only.
Use of secure servers and regular audits.

No system is entirely immune to breaches. If you notice any security issue, please contact us at contact@videotour.ai.

6. Cookies and Similar Technologies

Our website uses cookies to:

Ensure the platform functions properly (essential cookies).
Analyze site usage (analytics cookies via Google Analytics).
Deliver personalized advertising (third-party cookies via Meta/Facebook).

You can manage your cookie preferences via your browser settings or through our consent banner on your first visit.

7. Your Rights

In accordance with the GDPR, you have the following rights:

Access: to review your data.
Correction: to amend inaccurate information.
Deletion: to request the erasure of your data.
Objection: to object to processing based on legitimate reasons (e.g., marketing).
Portability: to receive your data in a structured format.

To exercise your rights, contact us at contact@videotour.ai or through your personal account. We will respond within one month.

8. Contact

For any questions regarding this policy or your personal data, please reach out to our Data Protection Officer at contact@videotour.ai.

9. Changes

We may update this policy at any time. Significant changes will be communicated via email or site notification at least 15 days before they take effect.

Last updated: May 2025